Report a Product Safety Issue

Please choose one of the options.

Please select the outcome.

Leave blank if not known.

Tell us what the product did, who was affected, and where and when it happened. Write in your own language if you prefer.

Please describe what happened in at least 30 characters.

An approximate date is fine. Leave blank if you do not know.

The date cannot be in the future.

This determines which national authority we notify.

Please select the country where it happened.

The name on the product or its packaging.

Please enter the brand name.

Usually on the label, rating plate or the back of the product. Skip it if you cannot find it, or send us a photo of the label instead.

Any one of these is useful.

A short description of the product and the fault or hazard.

Please describe the product and the fault or hazard.

Accepted: JPG, JPEG, PNG, HEIC, HEIF, WEBP, GIF, MP4, MOV. Up to 5 files, 50 MB each.

Accepted: JPG, JPEG, PNG, HEIC, HEIF, WEBP, GIF, MP4, MOV. Up to 5 files, 50 MB each.

This normally shows the model, the batch code and the EU contact details, and saves you filling in the fields above.

Please enter a valid email address.

Please give us either an email address or a phone number so we can confirm we have received your report.

Please enter your company or organization.

Please confirm the information you have given is accurate.